Frequently Asked Questions

Room types vary from hotel to hotel however; hotels will generally have Standard, Deluxe, Superior, Club and Suite rooms. The main difference would be the room size and amenities. You can check for more information by clicking on [Photo / Info] next to the room type selected.

Room details are displayed when you click on [Photo / Info] next to the room type selected.

The hotel address will be shown on the hotel information page on our website. After the booking is confirmed, the hotel address and telephone number will be displayed on the hotel voucher. The address will also be shown in the hotels local language.

The room and room type is guaranteed, but the type of bed is not. For example, a superior room can come with a double bed (king or queen) or two single beds. You can make a special request for the type of bed, but it is subject to availability on arrival.

The type of breakfast offered depends on each individual hotel. Capitaltravel.com does not have access to this information.

A single room is designed for only one person. A double room is for double occupancy with either one double (king or queen size) or two single beds. A double room can also be used for single occupancy. A twin room is also for double occupancy but will have two single beds.

This bed type is suitable for single occupancy as a Semi bed is smaller in size than a Standard bed. Most hotels in Japan offer this bed type.

Check-in time is normally from 14.00 hours. Check-out time is normally before 12.00 hours. Early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge.

A triple room would be suitable for three adults and there would be bedding arrangements to accommodate three people. This could be one double and one single bed or three single beds.

This bed type is suitable for single occupancy as a Semi bed is smaller in size than a Standard bed. Most hotels in Japan offer this bed type.

For more information about your chosen hotel please check the hotel page under hotel features, hotel description and useful information.

Where breakfast is included in the room price, breakfast is not included for children sharing room with parents without extra bed. In such cases, the hotel will charge for breakfast for the child directly. Breakfast is usually included in the price of extra bed.

For rates that include breakfast, there will be no reduction in rates should not be eaten breakfast. Capitaltravel.com is not capable of removing a load breakfast.

Hotel will provide Facilities information in the “Facilities” section on the hotel page. You need to check from the Hotel page for the car parking Facility or any other Facilities.

Off course, you can find all the facilities given from that particular hotel in the “Facilities” Section of the Hotel page.

On the information about the hotel, click on "Show more available room types" and the system will display all types of rooms available at the hotel you have chosen. If a certain type of room you want is not displayed on the page of the hotel, it is not available for the dates you have selected.

The extra bed is compulsory for adults. If the third person is a child under the age of 12, you have the option to check or uncheck the extra bed in the reservation form after you have specified the age of the child.

Room details are displayed when you click [Photo / Info] beside the room type selected.

The extra bed is compulsory for adults. If the third person is a child under the age of 12, you have the option to check or uncheck the extra bed in the reservation form after you have specified the age of the child.

Some hotels charge for these facilities while other hotels may give them as free for customers. This is subject to the policy of the mansion. For more details, please contact the hotel directly.

Hotels will provide this information in the "Policies" section on the hotel page displayed on the website. 

Most hotels offer luggage storage both before check-in and after check-out, with or without load. Please check with the hotel receptionist upon arrival for more information about this procedure

While Capitaltravel.com certainly has hotel suppliers who offer suites and rooms with kitchenettes; we cannot limit our search to hotels that offer these types of rooms. If you prefer to have a suite or a kitchenette, we suggest you select a property and available room type with the required amenities. You can review the amenities offered by the hotel in the room details.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on ‘Special Requests’ and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by Capitaltravel.com. If available, your request will be confirmed upon arrival. 

Capitaltravel.com sells accommodation options to select types of meals of choice for users.

Yes, but there are usually fees associated with this application. If breakfast is not included in the booking process, you must contact the hotel directly. This is the hotel to determine if the posted rate includes breakfast.

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

Capitaltravel.com can arrange transfer service based on the destination if and when requested by the client. When on property pages you will see weather the property includes transfer or not. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. Normally for Maldives hotel booking is with airport transfer. If you would like to arrange airport transfer in another destination other than Maldives, please contact the hotel directly once you have received your confirmation email. Their direct telephone number will be listed on your hotel voucher. Alternatively you can send your request via self service special requests. The self service link is provided in your confirmation email. You can also send your request by logging on to ‘My Account’ via the website.

It is a common practice by hotels in Asia to include a Gala Dinner during the Christmas season as well as Western and Chinese New Year’s celebrations. These dinners are normally compulsory.

The extra bed rate will be displayed in the booking form when the number of guests exceeds the standard occupancy for the room type or when you search for hotel availability based on 3 people per room. If the 3rd person is a child under 12 years of age you need to tick the extra bed box in the booking form first for the rate to appear.

1) Capital Travel Lowest Rates - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.

2) Special Rates - Pay at the hotel: Capitaltravel.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where a Capitaltravel.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases Capitaltravel.com will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Capital Travel Lowest Rate'. Please note: Some hotels may charge your credit card with the full amount upon confirmation. This is mostly the case for non refundable bookings. 

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services. 

Capitaltravel.com currently only accepts credit cards (Visa, MasterCard, AMEX) Capital Travel Lowest Rates - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID. 2) Special Rates - Pay at the hotel: Capitaltravel.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where a Capitaltravel.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Capital Travel Lowest Rate'. Please note: Some hotels may charge your credit card with the full amount upon confirmation. This is mostly the case for non refundable bookings. 

Our hotel partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ‘BOOK NOW’ button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the “Policies” section of the property page. It will also be stated in the confirmation email we send you.. Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

You can see our special offer hotels at our website. There are two types of special offers

1. Last minute offers: you can find last minute offers on the hot deals including the discounts.

 2. Free nights: free night (s) will be given to any booking submitted more than xx nights. Eg: stay 3 nights, pay 2 nights. These free nights you can find from the vacation packages on capitaltravel.com

Note: Promotions and offers are not applicable for all hotels. Different hotels will have different conditions. Only the ones stated in the Special Offers page will have special free nights and/or discounts. You can sign up to receive exclusive and promotional offers by going to the home page on our website.

You can see our list of special offer hotels at our website. There are 5 types of special offers:
1) Last Minute Offers: Discount given to any booking submitted within XX days before arrival.
2) Early Bird Offer: Discount given to any booking submitted XX days in advance.
3) Free nights: Free night (s) will be given to any booking submitted more than XX nights. E.g. Stay 3 nights, pay for 2 nights.
4) Free Upgrades: This promotion offers free upgrade when you book a specific room type on our website.
5) Other Discounts: Any other form of discount. E.g. Stay 3 nights get 25% discount.

Unfortunately there are no available rooms at your chosen Hotel for those dates. Please choose one of the following options: Go back to your chosen Hotel and change your search criteria OR Search for more available hotels in your chosen destination

You can reserve up to 9 rooms per booking. If you need more rooms, please make an additional booking. Please note that rooms are subject to availability and this booking will be considered as a group booking.

Events happen around the world and, occasionally, your travel destination may be affected by an unexpected occurrence. In addition, you should familiarize yourself with the country you are planning to visit, both in terms of customs and habits, but also about potential risks. For these reasons, Capitaltravel.com recommends its customers to monitor the news and consult with their respective Embassies, Ministries of Foreign Affairs or other Government sources for official country-specific travel advisories. (Should probably be moved to General Information category) ok you may can move.

If you require more than a 30-day stay, you need to make 2 separate bookings. For example, a 35 night stay would need to be broken out into 2 bookings, 1 for 30 days, the other for 5 days.

Capitaltravel.com offers the following “Best Price Guarantee”. If you have reserved a hotel room through Capitaltravel.com and then show us that you could book the same room for the same dates with the same conditions at a lower rate than is viewable and bookable on another website. We will either match that rate or beat it. Here you may link to a claim policy. 

The number of rooms available for your period of stay is displayed on the hotel page after you enter in your travel requirements (dates & destination). If you wish to book more rooms than what are available, you will need to split into different room types or search for another hotel. Please note that we may not be able to confirm room availability for any additional rooms in any extra booking, as rooms can be taken at any time.

Availability is based on your search criteria. If a hotel is displayed based on your search criteria, the available room types will be displayed.

Once you have selected your period of stay, you can then select the currency of your choice by clicking on the Currency drop down box on the top. Once you selected the currency will automatically update to reflect the selected currency.

All promotional rates displayed are already discounted. If free nights are included in the booking, you will receive a discount worth the specified amount of nights. You will not get more free nights in addition to what you book on the website. Information regarding specific hotel promotions are also displayed on the Vacation Packages.

Please note that room rates and availability are subject to change at any time. Capitaltravel.com cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information.

On the Capiatltravel.com Home page, input the search criteria then click 'Search'. On the Search Results page, under 'Sort by' please select 'Stars (1…5)'. The system will sort the hotel by the lowest star rating to the highest.

When a transfer service is listed, it's usually a requirement in order to get to your hotel of choice. You can choose not to use the service but hotels will be reluctant to remove the fee. You will need to negotiate with the hotel upon arrival. 

Yes. Please bear in mind that the rates listed on Capitaltravel.com website are only available through our service. Rates offered directly from hotels are typically 10% to 50% higher. 

Yes, this is possible as long as the room is available on the Capitaltravel.com website when you make a search.

No. Only those room types available will be displayed after you enter your travel requirements.

A. Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

Yes, Capitaltravel.com can provide travel advice. Before making a booking you can ask from Capitaltravel.com about a hotel for recommendation. Also we recommend reviewing the hotel page, the room type page as well as the hotel reviews to help you make a better decision.

“Hot Deal”, “Non-refundable”, “Special conditions”, etc. is an indication of a special promotion with some form of discount for a particular hotel, room type or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, so you can access your confirmation online at Capitaltravel.com. We also send you a confirmation email with all your booking information.

A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking

All promotional rates displayed are already discounted. Information regarding specific hotel promotions is also displayed on the booking form. For more details, please continue to the booking form.

Different rates are due to the different promotions being offered by a hotel at any  given time. And rates sometimes differ from property to property as well.

The rate shown on the website is an average nightly rate, per room, for each room type displayed. The rates do not include taxes and service charge as well as extra charges (if applicable) such as an extra bed, gala dinner, mini-bar, or any other non-room charges. Breakfast is not included unless stated. To check the rate with taxes and service charges, please click the “Book Now” button to enter the booking form. Please double check your booking details and grand total before you submit you’re booking. Please note that by selecting the “Book Now” button you are not submitting a booking.

Occasionally we will send a request for additional documents. This verification is part of our credit card security procedure. If the additional information is not provided, Capitaltravel.com reserves the right to cancel the booking and refund any charges to the original credit card. We will contact you within 24 hours of receiving your documents to confirm that your booking has been finalized. Please contact us if you have not received confirmation after that time.

Occasionally we will call to confirm your details by telephone. This verification is part of our credit card security procedure. If the additional information is not provided, Capitaltravel.com reserves the right to cancel the booking and refund any charges to the original credit card.

If your card has become invalid or been cancelled please contact us to avoid any problems upon check in.

The Hotel Voucher indicates you have a confirmed booking with Capitaltravel.com It is a PDF attachment sent to you at the time we sent you the Confirmation Email. It must be presented to the hotel at the time you check in. In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters  You can also check your booking status by logging on to ‘My Account’ via the website.

You need to present: - The hotel voucher - The same credit card used to make the booking - A valid photo ID If you have submitted additional documents to pay for your booking then the credit card is not required.

Capitaltravel.com uses Secure Socket Layer (SSL) technology to encrypt all information  . 

In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website.

No. Unfortunately, if we have requested for additional documentation, we are unable to finalize your booking without these documents.

No. The rates listed on Capitaltravel.com’s website are only available through our service. Rates offered directly from hotels are typically 10% to 50% higher. We cannot guarantee either the rate or the availability of any booking you make directly with the hotel.

After you send the requested documents, we will send you an email confirming receipt within 24 hours.

Capitaltravel.com now provides you with this Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to resend your hotel voucher. You can also resend your voucher by logging on to ‘My Account’ via the website.

Capitaltravel.com will issue the Hotel Voucher with your booking details and that is our official confirmation. If your embassy does not accept this as proof for VISA application, you will need to contact the hotel directly for the hotel letter guaranteeing your booking.

If you do not present the hotel voucher and the credit card that you used to make the booking to the hotel, you may experience problems checking in.

Occasionally we will send a request for additional documents. This verification is part of our credit card security procedure. If the additional information is not provided, Capitaltravel.com will not confirm the booking and the request will automatically cancel. Please note that your booking request is pending until we receive the required documents. NO charge has been made to your card. Once your documents are received and reviewed, we will send you a confirmation email with the hotel voucher attached and charge your card subject to continuing availability. We will contact you within 24 hours of receiving your documents. Please contact us if you have not received confirmation after that time.

All bookings are instantly confirmed. If the hotel has no record of your booking, please contact Capitaltravel.com immediately. Our contact details are displayed on the hotel voucher. Ask the hotel to call us directly and pass the phone to you or you can dial us yourself. Long distance charges may apply but we will refund you for the cost of the call. All you need to do is provide us the receipt.

You can check you’re booking status by logging on to ‘My Account’ via the website. Alternatively you can access this information by logging into your account via the self service link in your confirmation email.

In most cases, you will receive this email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters? You can also check you’re booking status by logging on to ‘My Account’ via the website.

To change hotels you need to cancel your original booking and make a new booking. Please note that any cancellation is subject to the hotel cancellation policy. Any new booking is subject to availability. The original booking needs to be cancelled first to prevent the system stopping your request as a 'duplicate'.

Please submit a new booking for additional rooms . To avoid a duplicate booking status please ensures that the names are the actual names of the guests checking in. A duplicate booking will occur when the lead guest name, the email address and the dates of stay match or overlap.

Please create a new booking for the period you want to extend the site. Usually hotels automatically organize the same room, so it is not necessary to change the room for extended days.

All amendments via self service will be confirmed instantly. Should the amendment not be possible you will be prompted to contact Capitaltravel.com.

Capitaltravel.com now provides you with a Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to request to amend your booking. You can also amend your booking logging on to ‘My Account’ via the website.

Please create a new booking for the period that you wish to extend on the website. Usually hotels automatically arrange the same room so there is no need to change the room for the extended days.

Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged. If the rate reduces, a refund will be issued subject to the cancellation/amendment policy.

All additional fees or refunds will be displayed in full on the self service page. You can find it by clicking on the link self-service provided in your confirmation email. You can also find this information by logging into "My Account" on the website.

This is based on the hotel cancellation policy. Full period charge often applies for bookings under promotion or high season. The policy can be different from one booking to another. When you submit the booking, please check the Booking Conditions underneath the room type and on the booking form.

If you cancel a booking where your points were used, your points will be refunded upon cancellation. For shortened-stay bookings where Capitaltravel.com needs to refund you the reduced amount of the booking value, the points you have used for the booking will be refunded first. If the amount to be refunded exceeds the value of the points you have used, you will be refunded in cash in addition to the points.

Cancellation due dates are based upon normal local check in time.

Capitaltravel.com now provides you with the Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to cancel your booking. You can also cancel your booking by logging on to ‘My Account’ via the website.

Please note that we only offer an electronic receipt in PDF format.

If you wish to get a receipt, please use Capitaltravel.com Self Service. Please note that we only offer an electronic receipt in PDF format. Self service allows you to get your receipt under your company name & address. You can also action this request by logging on to ‘My Account’ via the website.

If you wish to get a receipt, please use Capitaltravel.com Self Service. Please note that we only offer an electronic receipt in PDF format. Self service allows you to get your receipt under your company name & address. You can also action this request by logging on to ‘My Account’ via the website.

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 10 business days to process the refund payment and transfer the funds into a customer’s account. Please note some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement. However, your statement will ALWAYS show Capital Travel somewhere in the subject line.

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book Now"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation.

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book Now"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control. If this happens to you, please let us know and we will do everything we can to help you recoup these fees with the bank.

Capitaltravel.com currently only accepts credit cards (Visa, MasterCard, AMEX). Some   hotels allow you to pay directly at the hotel upon check in. This will be specifically shown in the booking form. However, a valid credit card is still required for every booking, even in such cases where you have to pay directly at the hotel. This is necessary to guarantee your booking.

Capitaltravel.com uses Secure Socket Layer (SSL) technology to encrypt all information.

Should you need to change the name of the reservation you must contact Capitaltravel.com as soon as possible. If you do not contact us to change the guest name the hotel reserves the right to refuse check in.

Unfortunately we cannot change the currency selected once the payment has been made. Please ensure that the currency chosen is correct before proceeding with your reservation.

Yes. Please note that we may contact you for security purposes when making a 3rd party booking.

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services. 

Capitaltravel.com only accepts credit card (Visa, Master Card, AMEX). You are required to fill in your credit card details to complete the booking process. Currently, all other methods of payment are not acceptable.

Capitaltravel.com currently only accepts credit cards (Visa, MasterCard, AMEX), If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher   will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID. 

Yes but there is only a limited number of cities and hotels which offer this option. For rates and availability select your city and enter the number of room nights as '1'.

Yes, Capitaltravel.com can arrange tours / excursions and sightseeing flights on request prompted the Maldives and many other destinations. But capitaltravel.com does not sell airline tickets to airline tickets.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on "Special Requests (Optional)" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by Capitaltravel.com. If available, your request will be confirmed upon arrival. You  can also action requests by logging on to 'manage my bookings' via the website.

Yes, Capitaltravel.com can provides airport transfer in most of the destinations. If a transfer is available is stated on the property page. Some rooms come with complimentary airport transfers. They will always be noted in the grand total on the booking form. If the room does not have airport transfer, and you need one, please contact the hotel directly.

Yes, Capitaltravel.com can provides airport transfer in most of the destinations. If a transfer is available is stated on the property page. Some rooms come with complimentary airport transfers. They will always be noted in the grand total on the booking form. If the room does not have airport transfer, and you need one, please contact the hotel directly.

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on "Special Requests (Optional)" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by Capitaltravel.com. If available, your request will be confirmed upon arrival. You can also action requests by logging on to ‘My Account’ via the website.

Early check-in and late check-out are subject to room availability, cannot be guaranteed by Capitaltravel.com and are usually not free of charge. Should you need to request for these please click on "Special Requests (Optional)" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by Capitaltravel.com. If available, your request will be confirmed upon arrival. You can also action requests by logging on to ‘My Account’ via the website.

All Special Requests are subject to availability and cannot be guaranteed by Capitaltravel.com. Capitaltravel.com will forward your request to your preferred hotel upon receipt. Please follow up with the hotel upon arrival.

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Each room type identifies the maximum number of guests allowed to stay in the room. This can be seen by over the ‘people’ in the max column. For most room types you will be able to add an extra bed through the booking form. This fee will be shown before you confirm the booking. To avoid additional charges when you check in, please make sure you book the right room type. If you cannot find a room to match your number of guests, please book additional rooms.

If we cannot authorize your credit card then the booking cannot be submitted. Please contact your credit card company to check on the status of your card.

Making a change to your booking may incur a charge. Please review the booking conditions located in your confirmation email. - If you want to change the dates of your booking, please click the Self Service link located in your confirmation email or login ‘My Account’ on the website. - If you want to change hotels, you must cancel your booking via the Self Service link located in your confirmation email or login Manage My Booking on the website. - All other requests, such as adding a traveler, requesting an extra bed, should be made by giving us a call at +960 331 50 89. International charges will apply.

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate. Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. When searching for the room rate, booking conditions will be right under the room type description. 

The charge that appears on your statement will be converted to your local currency by your credit card company. The difference is a fee your bank has imposed on the transaction. The global financial crisis, in combination with recent legislation in the US has put significant pressure on the profitability of the banking and credit card industries. As a consequence, many banks have drastically increased the fees associated with international transactions in an attempt to recoup losses in other areas. This dubious business practice is unfortunately completely out of our control.

In most cases, you will receive a confirmation email along with the Hotel Voucher (PDF file) within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'manage my bookings' via the website.